Last updated: 31.03.2025
At COBY – The Coping Buddy (“COBY,” “we,” “us,” or “our”), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website (www.coby.care), join our newsletter, or otherwise interact with our services. By using our website, you agree to the terms of this Privacy Policy.
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We are COBY – The Coping Buddy, a startup project focused on providing innovative tools and information for children and families coping with life-altering health conditions. Our website (www.coby.care) presents our core idea, our team, a blog with relevant articles, and a simple form where visitors can subscribe to our newsletter.
Contact Information
• Controller: COBY – The Coping Buddy
• Email: info@coby.care
• Address: Ollenhauerstr. 9, 81737 Munich, Germany
If you have any questions about this Privacy Policy or our data handling practices, please contact us at info@coby.care.
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This Privacy Policy applies to all personal data that we process when you:
• Visit our website (www.coby.care),
• Subscribe to our newsletter,
• Engage with us via email or other channels linked on our website,
• Read or download any resources or blog articles from our site.
It does not apply to any third-party sites or services linked through our website. We are not responsible for the privacy practices or content of third parties. We recommend that you review the privacy policies of any third-party services before providing any personal information.
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3.1 Data You Provide Directly
1. Newsletter Subscription:
o Email Address: When you sign up for our newsletter, we collect your email address.
o Name (optional): We may request your first name (or full name), but this is optional.
2. Contact Form or Email Inquiries:
o If you contact us via email or any contact form we might provide, we collect the personal data you voluntarily submit. This may include your name, email address, and any other information you provide in your message.
When you visit our website, certain information may be collected automatically, including:
• IP address,
• Browser type and version,
• Operating system,
• Referring URLs,
• Pages visited, and
• Dates/times of visits.
We collect this data to understand how visitors use our website and to improve site performance and user experience. We may use cookies or other tracking technologies where appropriate. You can usually control or disable cookies via your browser settings.
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We process your personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. Depending on the context, our lawful basis may include:
• Consent (Article 6(1)(a) GDPR): For example, when you sign up for our newsletter or otherwise give us permission to process your data.
• Legitimate Interests (Article 6(1)(f) GDPR): We may process data to improve our website’s functionality or to communicate effectively with you, provided such interests are not overridden by your fundamental rights.
• Contractual Necessity (Article 6(1)(b) GDPR): If we enter into a contractual relationship with you, certain data processing may be necessary for performance of that contract (e.g., if you request specific services or resources).
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We use collected data to:
1. Provide and Maintain Our Website:
Ensure the technical functionality, security, and performance of www.coby.care.
2. Communicate With You:
Respond to your inquiries or comments submitted via email or through any contact forms.
3. Newsletter Distribution:
Send you our newsletter if you have subscribed. You can opt out of our newsletter at any time by clicking the “unsubscribe” link included in every newsletter email or by contacting us directly.
4. Blog & Updates:
Provide you with updates on our project, relevant articles, and other information we believe may be of interest.
5. Analytics and Improvements:
Evaluate how users interact with our website (e.g., which pages are visited most often) to continuously improve our content and user experience.
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• We do not sell, rent, or trade your personal data.
• We may share your personal data with trusted service providers (e.g., newsletter/email service platforms, IT hosting, or analytics services) strictly for the purposes described in this Privacy Policy. We ensure that any third party handling your data is contractually obligated to process it securely and in compliance with GDPR.
• If required by law, we may disclose your personal data to government authorities or other third parties in the context of legal proceedings, investigations, or audits.
International Data Transfers:
If we use service providers located outside the European Economic Area (EEA), we will ensure that appropriate safeguards, such as Standard Contractual Clauses (SCCs), are in place to protect your personal data in accordance with GDPR requirements.
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We have implemented technical and organizational measures to protect your data against unauthorized or unlawful processing and against accidental loss, destruction, or damage. These include secure servers, encryption protocols (where appropriate), and limited access to personal data by authorized staff. Nevertheless, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
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We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. For example:
• Newsletter Data: We retain email addresses for as long as you remain subscribed. If you unsubscribe, your email address will be removed from our active mailing list promptly.
• Contact Form or Email Inquiries: We retain this data as long as needed to respond to your inquiry and maintain our relationship with you or as otherwise permitted/required by law.
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If you are located in the European Economic Area (EEA) or the UK, you have certain rights under data protection law:
1. Right to Access: You have the right to request a copy of the personal data we hold about you.
2. Right to Rectification: You have the right to request corrections to any inaccurate or incomplete data.
3. Right to Erasure: You can ask us to delete or remove your personal data under certain circumstances (e.g., if it’s no longer needed or if you withdraw your consent).
4. Right to Restrict Processing: You can ask us to restrict or suspend the processing of your data in specific cases.
5. Right to Data Portability: You can request a copy of your personal data in a machine-readable format and have it transferred to another provider if feasible.
6. Right to Object: You can object to our processing of your data based on legitimate interests or direct marketing.
7. Right to Withdraw Consent: If we rely on your consent, you can withdraw it at any time. Withdrawal of consent does not affect the lawfulness of processing before withdrawal.
Exercising Your Rights:
You can submit a request to exercise your GDPR rights at info@coby.care. We may need to verify your identity before fulfilling your request. We endeavor to respond to valid requests within one month or as required by applicable law.
Lodging a Complaint:
If you believe we have infringed your data protection rights, you have the right to lodge a complaint with a supervisory authority in your country of residence (for example, the Bavarian State Office for Data Protection Supervision in Germany).
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Our website may use “cookies” or similar technologies to enable basic site functionality and to collect analytics information. A cookie is a small text file placed on your device to store information about your visit. You can manage or delete cookies as you wish, using your browser settings:
• Strictly Necessary Cookies: Essential for site operation.
• Performance/Analytics Cookies (if applicable): Help us analyze how visitors use our website.
If you block cookies, certain website features may not function properly.
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Our website may contain links to external sites or resources that we do not operate. We do not have control over these external websites. Therefore, we cannot be responsible for their privacy practices or content. We recommend that you read the privacy policies of all websites you visit before providing any personal information.
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Our site and newsletter are primarily targeted toward an adult audience (e.g., parents, caregivers, professionals). We do not knowingly collect personal data directly from children under 16 without verifiable parental consent. If you believe that a child under 16 has provided personal data to us without parental consent, please contact us at info@coby.care, and we will promptly investigate and address the issue.
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We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. Any updates will be posted on this page with a new “Last Updated” date. We encourage you to periodically review this Privacy Policy for any changes.
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If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact us at:
COBY – The Coping Buddy
Ollenhauerstr. 9, 81737 Munich, Germany
Email: info@coby.care
We appreciate your trust and will do our utmost to safeguard your personal data.
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Thank you for visiting www.coby.care
This Privacy Policy aims to ensure transparency about how we handle your personal data. We value your privacy and are committed to protecting it according to the highest standards. If you have any questions or need more details, feel free to contact us at any time.
